Terms and Conditions

of Service

‘SCF’ means ‘Scottish Crofting Federation’ and ‘we’, ‘us’ and ‘’our’ refers.

If you have any queries or questions regarding any of these Terms and Conditions please contact hq@crofting.org.


This website is protected by copyright. All material on the website belongs to SCF or to third parties who have contributed material to the site. Please note that material accessed through a link to any third party website will be protected by the terms and conditions of that third party site. Permission is given for the downloading and temporary storage of one or more of the pages of the website for the purpose of viewing on a personal computer or monitor. For permission to reproduce any of the contents of this website for any other purpose please contact hq@crofting.org.

Contributed content and links

It is a feature of this website that some of the information is contributed by third parties and SCF does not control those parties or their information and has no responsibility for any information they contribute. Any links to third party websites are provided solely for the purpose of your convenience. We have no control over the content of such websites and accordingly make no representation concerning the content of those sites to you nor make any endorsement of any of them. We have not tested any content, software features or links found on any sites linked to and do not give any representation regarding the quality, safety, suitability or reliability of any of them or any of the material contained in them. Please also note that the right to reproduce any contents of these websites may also be restricted by the terms and conditions of the website.

If you would like to link to this website please contact hq@crofting.org.

If any content is downloaded from this site it is your responsibility to ensure that you have adequate protection from mal-ware.

This website has a forum whereby you may post information and other text about issues or other matters affecting crofting. We reserve the right to review these from time to time and delete any messages or text which we, in our sole discretion, decide are inappropriate. You hereby grant us the right to use and display any material which you post to or publish on this website. In the event that you find any inaccurate information on the website or have any complaint about what we have published please email hq@crofting.org. We will investigate on receipt and take such action which we, in our opinion, is deemed necessary. 


The information and other contents of this website are designed to comply with Scots Law. This website shall be governed by and construed in accordance with Scots Law and all parties irrevocably submit to the jurisdiction of the Scottish Courts. If anything on this website is construed as being contrary to the laws applicable in any other country, then this website is not intended to be accessed by persons from that country. Any persons who are subject to such laws shall not be entitled to use this website unless they can satisfy us that such use would be lawful.


Before you buy anything on our website please read the following and check there is nothing you are not willing to agree to. By making a purchase you are agreeing to these terms and conditions which are offered in addition to your legal rights, which remain unaffected.

These terms and conditions apply to any contract entered into by purchasing goods or services from this website. Please check your order carefully and correct any errors before submitting it. When you complete the purchasing process we will send an email to the address provided confirming receipt of your order and containing details of your order. If you do not receive this email, it may be that the order process was not complete or the email went into your spam folder. Otherwise contact us at hq@crofting.org to check if your order has been received.

We reserve the right to cancel your order. This could be for a number of reasons, including the products or services are unavailable; we cannot receive your payment; there has been a mistake on the pricing or description of the products or service; any other reason we determine as applicable.

The price of the products is in pounds sterling (£, GBP); it does not include the cost of delivering the products which is indicated separately; No VAT is charged on our products as we are not VAT registered; no unspecified costs will be added to your order. You may be given the option to add an additional donation to SCF – this will clearly be marked as optional. Ownership of the product does not pass to the customer until payment has been received in full.


Delivery will only be made when payment is received in full. When we have posted your order, you will receive another email confirming your item has been dispatched. Your order represents your offer to SCF to purchase a product. This offer is accepted by us when we send email confirmation that your order has been dispatched.

Within the UK we use Royal Mail second class post to deliver our products, to keep delivery costs down. For international delivery, we use the Royal Mail’s standard international service. It is not possible to provide a delivery date in advance, or to provide tracking information for your order, though you will receive notification when your item has shipped. If you would like faster delivery, you can email hq@crofting.org to discuss delivery options at an additional cost.

Orders are shipped as soon as is feasible Monday-Friday. Orders are not dispatched on Scottish bank holidays, and will be dispatched the following business day. We will notify you if something happens which is outside of our control and affects the postage day of your order or if we are notified of any delays by Royal Mail.

Delivery of the products is understood to have taken place when they have been delivered to the address provided during the ordering process. We cannot take responsibility for items lost, damaged, or stolen if the customer is not at home to accept the delivery and it is left by the delivery service somewhere outside of the specified property. Shipping charges will not be refunded for late deliveries in the event the recipient is not available to receive the package when delivered. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or re-labelling.

The Customer becomes responsible for the products once delivery has taken place. 

In the event that your item has not arrived 14 days from the date of dispatch of your order, you are entitled to ask for a re-delivery of your order or a refund. You must notify us within 14 days of dispatch that your order has not arrived, to be eligible for a refund or re-delivery. Please contact hq@crofting.org to inform us of a non delivery. We will process a refund or a re-delivery within 14 business days of receiving notification of non-delivery. In the event that no more of the specific item(s) in the non-delivered order are available, the customer will receive a refund. If the same item(s) are available, the customer will receive a choice of a re-delivery or refund. Please note, we cannot add additional items if an item is being replaced – additional items would be subject to a separate order.

Returns and Cancellations

You have the right to cancel your order within 14 days by emailing hq@crofting.org. If cancellation takes place before products are shipped, a refund will take place no later than 14 calendar days after the day on which we are informed about your decision to cancel your order.

If your order has already shipped, it must be returned and be received by SCF before any refund can be processed. Please note that the return postage costs of items are not refundable, and are done so at the customer’s own expense.

Before returning an item, please first notify us by emailing hq@crofting.org to let us know you would like to return your order, and to check your item is eligible for return / cancellation. Instructions for returning the item will be given. Be sure to include the reason why you wish to return the goods, whether you would like a replacement or a refund, and your name and order number. You have 14 calendar days from the date you notify us you would like to cancel and return your order for the item to be received back as a return by SCF. Once received, a refund will be processed for the item(s) you wish to cancel (excluding postage and packaging fee). We will make the reimbursement no later than 14 calendar days after the day we receive back any products supplied. We will make the reimbursement using the same means of payment as used for the initial transaction, unless you have expressly agreed otherwise.

All returned items must be returned in a clean, undamaged and unused condition – The customer is liable for any diminished value of the products resulting from dirt, damage or use.

Damaged / Incorrect Items

You have 14 days from the day on which you received your item from which to make a complaint regarding its condition. If an item arrives in a damaged or faulty condition, or is not the item you ordered, you are entitled to a full refund (including any postage and packaging costs). Please email hq@crofting.org to make a refund request. We may ask you to provide evidence that the item is incorrect, or of the damage to the item. We may also ask you to return the item before a refund can be processed.

If you are returning a faulty or incorrect item, we are happy to refund the costs of the return of the item up to the value of £5.00. In such a case, please obtain evidence of proof of postage, and keep this in a safe place in case you need this for a compensation claim with the delivery company. We will need to see a copy of your proof of postage in order to refund this. We cannot accept responsibility for goods in return transit to us.

Nature of the products

You have certain legal rights regarding the quality of products we must provide, including that they are of satisfactory quality, are fit for purpose and match their description. We will make every effort to ensure that information regarding our products is up to date. We will make all reasonable efforts to accurately display and describe our products, including their colour. However, the colour you see will depend on your own device’s display and we cannot guarantee that the display from your device will accurately match the colour of items for sale.

Any products sold at discount prices or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use. We cannot accept a refund request in relation to the quality of a discounted product, if the reason for requesting a refund is to do with specifics of the product that were clearly identified and listed in the product description.

Limit on our responsibility to you

We are not legally responsible for losses that were not foreseeable at the time of ordering, that were not caused by any breach on our part, that were caused by couriers or other third parties.


We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the products, our service to you or any other matter please contact us as soon as possible at hq@crofting.org.

If you want to initiate court proceedings, we are situated in Scotland and the law of Scotland shall govern any interpretation of these Terms and Conditions. The Scottish Courts shall decide any disputes between us.

Third party rights

No one other than the customer has any right to enforce any term of this contract. 

Personal data

We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is held as secure, in compliance with the General Data Protection Regulation (https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/). However, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorized access to any information that you give us where there is no negligence on the part of SCF. 

We collect personal information from you through the use of enquiry and registration forms. We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and appraising patterns, is only used in aggregate form. Cookies are small files that your Web browser places on your computer’s hard drive. They can be used for remembering user names and preferences, tracking click streams and for presenting members with personalised versions of the site. You have the option of setting your browser to reject cookies. More information can be found in our privacy policy. 

Changes to these Terms and Conditions

From time to time we may change these Terms and Conditions without notice. Please review this policy each time you use our online shop as you will be asked to agree to them for every payment to be processed. The most current version of this policy as displayed on our website constitutes the Terms and Conditions applied to each individual sale at the time of that sale.